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Key analytics can showcase areas of concern and provide managers and HR teams with the material they need to strengthen and improve the often-difficult case for termination. It is no surprise Concentrix’s clients are leading the call for the status quo to remain. As highlighted by feedback to Time Doctor, 60% of BPO and outsourcing providers’ customers want permanent work-from-home or hybrid solutions, and how the industry responds will be crucial to their retention. Add in the emerging threat of clients directly engaging with and recruiting BPO staff, it is clear outsourcing providers need to strive to be an employer of choice.
Being proactive in communicating tardiness goes a long way to making clients feel reassured. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so. The internet access in your chosen work environment must be high-speed and reliable, and the company is able to test connectivity during the hiring process. In order to take calls, from both the business and clients, employees need to have their own dedicated phone, whether it’s a landline or a cell. From front-line talent who support customers, to product managers, digital innovators, executive leaders, and more, at Concentrix, you'll be sure to find the right remote role to fit your career goals and aspirations.
Communicating Productivity
Secure Payments enables non-verbal entry of credit card information via a secure IVR and masks it on the advisor desktop, eliminating advisor exposure to sensitive customer data. With Concentrix Work At Home, you can quickly react to unplanned events, meet seasonal demands, and support volume surges, with an expanded, experienced hiring pool aligned to your brand. Adding home advisors to a brick-and-mortar contact center is seamless, and with Concentrix’s skilled workforce management team, we can provide over 90% schedule optimization and 10-20% lower TCO. We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff. “The clients are ones who prefer it the employees also want it,” said Concentrix executive Michael Montero, who added that both customer and staff satisfaction ratings had significantly increased under a remote setup. This is to ensure that they can deliver high levels of support to businesses, and continue to build on the strides the company has already made in their areas of interest.
Concentrix work at home staff have been increasing service quality and lowering costs for clients since 2004. Team members with decades of remote worker expertise bring value to client programs and lead them. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise.
Benefits of remote work
Just as crucially, they need to do everything they can to not only provide value to their customers but prove that they are doing so. At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments.
The work at home industry is booming and rapidly changing the business world as we know it. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally. One of the great concerns for clients in a remote work setting is the thought of staff being ‘fluid’ .
What Outsourcing Firms Can Do to Retain Clients Post-COVID
The opportunity lies in the ability to adapt and find new ways to create value in the relationship with clients, where face-to-face supervision may be limited. Technology can bridge the gap to surface the crucial insight to continue to deliver a market-leading service. Concentrix Work At Home employees are assigned to teams, where they are able to assist businesses remotely. The company guarantees a seamless service, despite the fact that all liaison is carried out off-site. We believe supporting our clients and their customers shouldn't be limited by location, so we've built a remote culture that meets the demands of today's radically changing business landscape. To complement our Work At Home solution, Concentrix Secure Payments offers additional protection for customer payment transactions.
Whether you are a prospective applicant to work for Concentrix, or a business owner looking to hire their services, you should consider all the above points carefully to work out if they are right for you. Working from home is likely to become more and more prevalent over the next few years particularly, and it may even be the standard model on which many businesses operate in the not too distant future. There is already a high level of employee satisfaction from working at the company, as attested to in worker reviews on Glassdoor and Indeed. Concentrix hires employees based far and wide across the country, in 35 different states.
Understanding our recruiting process is essential to protecting yourself from online recruiting scams, which are on the rise. Please take a moment to review our recruiting process, common recruiting schemes, and what you can do to report activity you believe is fraudulent. On that note, here are a few tips for outsourcing firms to ensure they are retaining clients post-COVID. Be aware that scammers may try to take advantage of you by impersonating Concentrix or Concentrix personnel in order to access money or personal information and offer false employment opportunities in our name.
Both full-time and part-time positions are available, so you can choose a pattern that suits you; hours are also flexible since different businesses will have different support needs and schedules. The application process differs slightly from state to state, but all employees have to meet certain criteria, regardless of where they’re from. Much of their output is focused on training staff, but they also provide high levels of assistance in many areas.
You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them. Ensure you respond to verified @concentrix.com or @convergys.com email addresses, and even so, we will not at any time ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website. Most importantly, our representatives are an integral part of our team and our culture—a status that can only truly be achieved as an employee. Aimee is the Chief Revenue Officer at Time Doctor writing about remote work, scale, growth and profit for leading businesses globally.
One of the biggest benefits employees enjoy is not having to travel to a physical location; in turn, neither Concentrix nor its clients have to accommodate extra staff at their offices. The company offers ample training opportunities for their employees, making sure they are constantly updating their skills and knowledge. In terms of qualifications, staff must be educated to at least the end of high school, and hold either a diploma or a GED. This is required for most office jobs, as it represents a base level of knowledge you will need to succeed. We’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.
We’ve briefly touched on the sorts of services that the Concentrix Work At Home scheme provides, but here we will go through them in more detail now. It also opens up the opportunity for people in far away locations to work for the company – even from different countries. Online, over the phone, in the cloud, and beyond—wherever customers are, we're there. We have work from home opportunities available across the globe in many of the countries we operate in.
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