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In a way, their approach can be described as holistic, because it takes every aspect of a business into account. There is additional security installed on the virtual desktop to protect data, and all usage is monitored to identify potential breaches. Gain insights to help you shape your future work at home strategy for delivering exceptional CX. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.
Concentrix work at home staff have been increasing service quality and lowering costs for clients since 2004. Team members with decades of remote worker expertise bring value to client programs and lead them. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise.
Work From Home - Inbound Customer Service
BPO and CX outsourcing firms have enough to worry about without creating a headache in the form of inaccurate billing. Tracking staff hours and attendance should be a priority as it directly impacts staff payroll and client billing, and clients will be the first to let you know if there are mistakes. Such errors reflect poorly on a company’s professionalism and repeated offenses can lead to clients weighing up their contract options. Using quality time tracking tools is a simple and cost-effective solution to give frontline managers and payroll teams the information they need in a hybrid, office, or work-from-home environment. In a traditional outsourcing environment, many managers relied on physical means such as walking the floor or using a line of sight to monitor staff productivity.
The company’s users are connected via a secured VPN, a private network only for employees. Their agents deliver coaching and collaboration tools, as well as expert training, all done via virtual methods. This fresh approach has been proven to achieve excellent results since 2006, when it was first introduced. Please access the link below for the recruitment data protection notice, applicable for the region where you are applying, or access our Privacy Notice at the bottom of the page if you don’t see the region where you are applying. Discover SecureCX™, our new, next-gen biometric facial recognition WAH security solution, protects your customers and your business.
The Ultimate Guide to Data Entry Outsourcing
You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them. Ensure you respond to verified @concentrix.com or @convergys.com email addresses, and even so, we will not at any time ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website. Most importantly, our representatives are an integral part of our team and our culture—a status that can only truly be achieved as an employee. Aimee is the Chief Revenue Officer at Time Doctor writing about remote work, scale, growth and profit for leading businesses globally.
This review explores the scheme in full, so you can decide if it’s the right fit to suit your business needs. With a fully or mainly remote workforce, this can translate to significant savings in terms of rent and maintenance costs on physical premises. Having staff who work at home can also be beneficial to the employers; they don’t have to set up a physical area to house extra staff, which is especially helpful if there is limited office space available. Working from home is becoming an increasingly popular way of forging your career, and ever more employers are offering it as an option. Customer Experience is all the ways a customer connects with a company and how they perceive those interactions. In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans.
What Can You Do With Time Doctor?
Prior to completion of the form, please access the Concentrix Applicant Data Protection Notice, which will provide you information on how your personal data is processed. The Concentrix Work From Home system provides its workers the opportunity to help out clients entirely remotely. Employees can control their working environment more easily than they can in an office setting, and they don’t have to compete with the levels of noise they would experience in a normal call center. As with any work from home situation, both businesses and employees can save money, with reduced commuting and premises costs.
Key analytics can showcase areas of concern and provide managers and HR teams with the material they need to strengthen and improve the often-difficult case for termination. It is no surprise Concentrix’s clients are leading the call for the status quo to remain. As highlighted by feedback to Time Doctor, 60% of BPO and outsourcing providers’ customers want permanent work-from-home or hybrid solutions, and how the industry responds will be crucial to their retention. Add in the emerging threat of clients directly engaging with and recruiting BPO staff, it is clear outsourcing providers need to strive to be an employer of choice.
We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not us. Concentrix will never ask for financial information of any kind or for payment of money during the job application process. From day one, you'll benefit from first-class training and ongoing support to keep your career moving in the right direction.
Just as crucially, they need to do everything they can to not only provide value to their customers but prove that they are doing so. At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments.
Watch this PACE Insights videocast and learn how to bring the value of sustainability across your company—and to your customers. We offer the live chat room so you can speak with a Concentrix employee. We've created a culture where exceptional people, just like you, can build the career they've always imagined. Concentrix does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
One of the biggest benefits employees enjoy is not having to travel to a physical location; in turn, neither Concentrix nor its clients have to accommodate extra staff at their offices. The company offers ample training opportunities for their employees, making sure they are constantly updating their skills and knowledge. In terms of qualifications, staff must be educated to at least the end of high school, and hold either a diploma or a GED. This is required for most office jobs, as it represents a base level of knowledge you will need to succeed. We’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.
Whether you are a prospective applicant to work for Concentrix, or a business owner looking to hire their services, you should consider all the above points carefully to work out if they are right for you. Working from home is likely to become more and more prevalent over the next few years particularly, and it may even be the standard model on which many businesses operate in the not too distant future. There is already a high level of employee satisfaction from working at the company, as attested to in worker reviews on Glassdoor and Indeed. Concentrix hires employees based far and wide across the country, in 35 different states.
Our Work At Home program has been fine-tuned since 2006, and is staffed by dedicated resources who fully understand the challenges and opportunities afforded by remote working. Managing staff who have not met company guidelines and procedures, or are unproductive can be challenging when it comes to proof in a remote environment. Having access to performance data and other supporting evidence is crucial.
We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.
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